At Raphael Clothing , we strive to ensure that our customers are 100% satisfied with our products and service. If for
any reason you are not completely satisfied with your purchase, please review our return policy below.
Return Time Frame
You have 7 days from the date you received your item(s) to initiate a return.
Condition of the Product
Items to be returned or exchanged must be in their original condition: unused, unwashed, with original tags, and in
their original packaging. Items not in this condition will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs. If the item is defective or we made an error, Raphael Clothing
will cover the return shipping cost.
Refund Method
Refunds will be issued to the original method of payment. Please allow [number of days, typically 2-3 weeks] from the
receipt of your return for your refund to be processed.
Exchanges
We offer exchanges for the same item in a different size or color. Please contact our customer service to initiate an
exchange.
Non-refundable Items
Please note that [list non-refundable items, such as personalized items, clearance items, etc.] are final sale and cannot
be returned or exchanged.
Return Process
To initiate a return, please contact our customer service team at info@raphaelclothing.co.za. Provide your order number, the item(s) you wish to return, and the reason for your return.
Contact Information
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at
info@raphaelclothing.co.za. We are here to help!
Thank you for shopping with us, Raphael Clothing
